If you are not satisfied

EBS Travel Insurance is dedicated to providing a high quality service and want to maintain this at all times. If you are not satisfied with our service, please contact us immediately, quoting your policy details, so we can deal with your complaint as soon as possible.

The Customer Service Manager
5 George’s Dock
I.F.S.C.
Dublin 1
Fax: 01 440 1701
e-mail: ebs.travelinsurance@ace-ina.com

Or, if you have arranged your policy via an intermediary, you should contact them first.

Should you remain dissatisfied you can ask the Financial Services Ombudsman to review your case.

Financial Service Ombudsman’s Bureau
3rd Floor
Lincoln House
Lincoln Place
Dublin 2

Phone: 01 662 0899
Fax: 01 662 0890

www.financialombudsman.ie